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Congressman Collins: It's Past Time Windstream Address Customer Complaints

Congressman Collins: It’s Past Time Windstream Address Customer Complaints

WASHINGTON—Today, Congressman Doug Collins (R-Ga.) sent a letter to Windstream CEO Tony Thomas to follow up on previous concerns and emphasize the growing number of complaints from Windstream customers in Northeast Georgia. Congressman Collins has been actively working to hold Windstream accountable since coming to Congress, and has repeatedly requested answers and demanded better service on behalf of his constituents. This letter builds on issues addressed in Congressman Collins’ February letter, after Windstream failed to make substantial improvements. Congressman Collins issued the following statement on the letter:

“We keep hearing more and more excuses from Windstream. The reality is, there is a local fire department that is unable to adequately serve the community because of poor Windstream connections. There are people who are unable to operate businesses, or work from home, because of unreliable service. This is unacceptable. The Customer Service employees Windstream has on the front lines are well aware that they are working with an insufficient product, and they do their best to help customers, but the real problems are clearly with the infrastructure. There is a distinct possibility that the networks are over capacity, and utilize outdated technology. Because Windstream has preferred tax status from the IRS, and has accepted taxpayer money from the Connect America Fund, they need to be held accountable to Congress and Northeast Georgians. I look forward to discussing these issues in depth with Mr. Thomas in our meeting on May 9, and I will continue to push for answers until Windstream can show some progress in addressing the concerns of my constituents.”

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